Delivery & Payment
Elmsworth & Rowe dispatches every cosmetics order from our United Kingdom fulfilment centre with careful attention to the sensitivity of skincare, haircare and fragrance formulations. Each parcel is packed and shipped in a manner that preserves product integrity and formulation stability from the moment it leaves our facility until it reaches your door.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DPD | 1-3 business days | £3.95 |
| Royal Mail Tracked 48 | 2-4 business days | £2.95 |
All timeframes are counted in business days from dispatch. Remote areas may require an additional 1 to 2 days.
Order processing
Orders placed before 11:30 on a business day are dispatched that same day. Orders placed after the cut-off, or on weekends and public holidays, are dispatched on the next business day. A confirmation email containing your order number is sent as soon as the order is placed.
All bottles, jars and tubes are secured with tamper-evident induction seals or shrink bands prior to boxing. Items are wrapped in bubble padding or corrugated inserts to prevent shifting in transit, glass containers receive additional cushioning, and temperature-sensitive formulations are placed with thermal-protective liners during warmer months to guard against heat degradation.
Tracking your parcel
Once your order is dispatched, an automated tracking number is generated and sent to you by email and, where a mobile number is provided, by SMS. You may follow your parcel's progress in real time until it is marked as delivered.
Lost or delayed parcel
If tracking shows no movement for 5 business days, please contact us at [email protected] with your order number. We will open a trace with the courier and, at your choice, either resend the order or refund it in full within 10 business days of the claim.
Damaged on arrival
Photograph the outer packaging and the damaged item immediately upon receipt. Do not discard any packaging materials or seals. Contact [email protected] within 48 hours of delivery with your order number and photographs attached. Our team will arrange a replacement or a full refund once the claim is verified, at no cost to you.
Payment methods
We accept Cash on delivery, Bank transfer. We will never request card or online-banking details by email or telephone.
Delivery outside United Kingdom
We ship to select countries. Delivery charges and estimated timeframes for your destination appear at checkout, before you complete payment. Any import duties, where applicable, remain the recipient's responsibility.
Questions about this policy
Write to [email protected] or telephone +44 117 780 9506 during Mon-Thu 08:00-16:15, Fri 08:00-15:15, Sat 09:00-12:45. Every request receives a reply within one business day.
- Merchant
- Elmsworth & Rowe Ltd.
- Registered address
- 91 Coronation Road, Bristol, BS3 1AR
- [email protected]
- Phone
- +44 117 780 9506
- Working hours
- Mon-Thu 08:00-16:15, Fri 08:00-15:15, Sat 09:00-12:45
- Registration
- Company No. 05821016