Privacy Policy
Elmsworth & Rowe Ltd. ("Elmsworth & Rowe") is the controller of personal data collected through elmsworthrowe.info. This policy sets out what we collect, our reasons for doing so, how long it is retained, who may access it, and the rights available to you.
Who is responsible
Elmsworth & Rowe Ltd., 91 Coronation Road, Bristol, BS3 1AR. For privacy matters, please contact [email protected].
Legal framework
Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018 and any other applicable rules in United Kingdom. Where this policy and the law diverge, the law shall govern.
What we collect
When you place an order, we collect what is required to deliver it: your name, delivery address, email, telephone number and order contents. Card details are neither collected nor stored on this site. As you browse, technical data such as IP address, browser type and pages visited is recorded through cookies, described further below.
- Customer contact and shipping details (name, address, email, phone)
- Transaction and purchase history relating to cosmetic orders
- Technical telemetry and device diagnostics (IP address, browser type)
- Customer support communications and skincare enquiry correspondence
Why we use it
- To process and deliver orders and to manage returns.
- To respond to your enquiries and provide order updates.
- To maintain site security and understand how it is used.
- To send offers, solely where you have subscribed, with the option to unsubscribe from any message.
Parties Who Receive Your Data
Couriers receive delivery details necessary for dispatch. Our payment provider receives what is needed to process payment. Hosting and analytics providers process data on our behalf under contractual terms. Personal data is never sold.
The CCPA/CPRA does not apply to Elmsworth & Rowe, as our operations and customers are based in the United Kingdom rather than the United States. Under the UK GDPR and the Data Protection Act 2018, we confirm that customer personal data is never sold or traded to third parties for commercial gain.
Retention Periods
Order data is retained for the period required under accounting law, then deleted. Account data is retained until you close your account. Analytics data is retained for 14 months.
Your rights
As a resident of the United Kingdom, you hold rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, including the right to access, correct, erase, restrict or port your personal data, and to object to certain processing. Requests may be directed to [email protected] and will be handled within the statutory response period.
Security
Elmsworth & Rowe does not collect, store or process any bank card data at any stage of checkout. Orders are settled exclusively by Cash on Delivery, paid directly to the courier upon receipt with no surcharge, or by Direct Bank Transfer using details sent with the order confirmation, meaning no payment card information ever passes through our systems.
Questions about this policy
Write to [email protected] or telephone +44 117 780 9506 during Mon-Thu 08:00-16:15, Fri 08:00-15:15, Sat 09:00-12:45. Every request receives a reply within one business day.
- Merchant
- Elmsworth & Rowe Ltd.
- Registered address
- 91 Coronation Road, Bristol, BS3 1AR
- [email protected]
- Phone
- +44 117 780 9506
- Working hours
- Mon-Thu 08:00-16:15, Fri 08:00-15:15, Sat 09:00-12:45
- Registration
- Company No. 05821016