Frequently Asked Questions

Find prompt answers to common questions concerning orders, delivery times, guarantee coverage, and return procedures.

1. 1

   Do you offer sample sizes before I commit to a full bottle?

   At present we sell full-size products only, formulated in modest batches so freshness is not an issue even without travel sizes.

2. 2

   What time do you dispatch orders, and how will I know it has shipped?

   Orders placed on business days before 11:30 are prepared for dispatch that same day, and we send tracking details by email once the parcel leaves our workshop.

3. 3

   Can I return a product if I change my mind?

   Yes. Unused items in their original packaging can be returned within 30 days of delivery. Please contact us first so we can arrange the return properly.

4. 4

   How do I know the ingredients are what the label says?

   Every batch is checked against a reference sample before it leaves our workshop, and each label lists the full ingredient set in plain language, with nothing hidden behind a vague blend name.